Policies & Procedures

Accessible Services Policy

This policy highlights the commitment of 360 Health + Community (360) to ensure that our services are non-discriminatory, easy to access and welcoming of people regardless of their diversity or disability.

Care and Protection Policy

This policy explains the commitment of 360 Health + Community (360) to ensuring the highest levels of care and protection to people who access our services and how this will be achieved.

Consent to Obtain or Release Information form

This consent allows 360 Health + Community to exchange information with other personnel or health care agencies involved in your care. This will allow us to either obtain relevant records to help us provide thorough and complete care to you and/or allow us to share records with other providers in order to coordinate care.

Informed Consent Policy

The purpose of this policy is to ensure that consumers are able to provide informed consent when they use the services of 360 Health and Community Services (360) by providing them with appropriate information that is easy to understand.

Personal Relationships, Sexuality, Gender & Intersex

This policy explains 360 Health + Community’s (360) commitment and approach to supporting people in developing and maintaining personal relationships, including exploring and understanding their own sexuality, gender identity, or intersex status.

Privacy, Dignity and Confidentiality Policy

360 respects the privacy, dignity and confidentiality of everyone that we support, including visitors to our website. The writing style of this policy is designed to address people directly and it is distributed to everyone who is supported by 360.

Service Charter

360 services are evidence-based and of high quality. Our friendly workers will treat you with compassion, dignity and respect and provide you with a fair and easily accessible feedback process.

Service Delivery Policy

This policy outlines 360 Health and Community’s (360) service delivery philosophy which requires a highly inclusive approach to individualised and outcomes-focused service and care planning, delivery and review.

Speak Up form

360 take unlawful and unethical behaviour very seriously. If you suspect something is not right, we encourage you to Speak Up as soon as possible.

Whistleblower Policy

This policy deals primarily with supporting Disclosers following the reporting of a Reportable Matter (illegal, unethical or improper conduct). Anyone can use the Speak Up Form to alert us to a Reportable Matter.